Terms and conditions
📦 Shipping
Orders are shipped via TNT or DHL courier in 24/48 working hours, excluding holidays.
We invite you to carefully check the data entered when ordering (address, extension, name, intercom).
Shipping costs (Italy):
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New collection: free above €90
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Sales and promotions: €3.90
Europe: €13
Outside Europe: €35
We accept credit/debit cards, prepaid cards, Klarna, bank transfer, and cash on delivery.
🚚 Processing and tracking times
Orders are prepared every working day.
When your order is shipped, you will receive an email with the tracking link.
During busy periods (Sales, Black Friday, holidays), preparation times may extend to 3–5 working days, but we always guarantee processing in the shortest time possible.
Assistance:
📞 0245475443 • WhatsApp 392 3741948
🔄 Right of Withdrawal
You may exercise your right of withdrawal pursuant to Legislative Decree 21/2014.
The request must be made by:
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14 days from receipt of the order
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7 days during sales, Black Friday or promotions
The product must be returned:
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whole,
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never used,
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undamaged,
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with original packaging.
🔁 In-store exchange (for online purchases)
It is possible to exchange the product in store within 7 days from delivery, presenting:
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never used item,
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order confirmation printed.
🔁 Online exchange
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New collection: Free size exchange in Italy (valid for one exchange).
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Sales and promotions: exchange or return at the cost of €5.90.
The request must be made within 14 days from receipt of the order.
💳 Refunds
For the new collection (excluding bags and accessories):
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request within 14 days,
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during sales/promotions within 7 days.
The refund will be made via the original payment method. within 3–5 working days from receipt of the return in the warehouse.
Used, damaged or products without original packaging cannot be refunded.
👜 Bags and Accessories
The bags are made on request for every customer.
For this reason:
❌ We do not provide financial refunds
✔️ you can request:
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a change article within 14 days, or
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a voucher valid for 1 year
The bag must be:
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never used,
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in original condition.
If a seasonal shade is not available for production, we propose:
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an alternative model, or
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order refund.
🏬 Pick up in store
You can buy online and pick up in store.
Please wait for the confirmation email before going to the store.
Upon collection, you can try on the products and exchange them in store.
For orders picked up in store:
❌ No financial reimbursement is foreseen
✔️ a is issued voucher valid for 1 month
💵 Cash on delivery
Available at additional cost of €5.
After ordering, you will receive a confirmation WhatsApp message:
if we do not receive a response within 24 hours, the order will be automatically cancelled.
💸 Payments with Klarna
You can buy now and pay later with Klarna, with 30 days to decide whether to keep or return the product.
📞 Customer Service
For any information or support:
📞 02 45475443
📱 WhatsApp 392 3741948