Terms and conditions
SHIPPING
From the moment of confirmation of the order, please check all the data entered and the shipping address, also indicating any internal numbers on the intercom!
Shipping takes place via TNT or DHL courier in 24/48 working hours excluding holidays.
The shipping costs are free on the new collection on amounts over € 69.99 and are paid during the sales and promotions period at a cost of € 3.90 up to 5 kg (about two pairs of footwear). Major credit cards accepted And Prepaid, Klarna payment, bank transfer, cash on delivery.
SHIPPING TIMES
Orders are processed day by day excluding holidays! Once the order has been sent, you will receive an email from our courier or from our staff, with the link to monitor the shipment of your order. There are exceptional cases or periods of large order inflows, which slow down the preparation times a bit such as During the Sale and Black Friday In these cases we always guarantee the delivery of the order in 3/5 working days. For any doubts or clarifications, you can call the shop directly on +39 0245475443 or write to us in Chat or on Whats App at the dedicated number +39 392 3741948, we will answer you almost immediately.
SHIPPING TIMES ON ACCESSORIES DURING BLACK FRIDAY
All Orders of "Bags" will be shipped twice a week on Tuesdays and Fridays when they are available.
RIGHT OF WITHDRAWAL
The right of withdrawal Is Regulated under Lgs.21/2014. If the customer Is A consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.
To exercise the right of withdrawal, the customer must return the goods in the same conditions in which it was received within 14 days of receipt of the order.
SHIFT IN STORE
In case of online purchase, you can also make a change directly in our store. The exchange in the store must be made within 7 days of receiving the order. Just go to the shop with the product to be exchanged without having ever used it and the printed copy of your order confirmation, which indicates the order number, the products purchased and the amount spent. Without this receipt it will not be possible to make the exchange.
REFUNDS
On the New Collection and during the Sale period, you can request a refund of an item returned within 14 days of receipt of the product.
On end-of-series Outlet products, a refund is allowed only with an item change or with a voucher that can be spent within 6 months.
The footwear we ship is subject to rigorous checks before being delivered to our customers, therefore in case of damage, it will not be possible to obtain refunds of the returned products.
ORDERS WITH STORE WITHDRAWAL
From our shop it is also possible to buy by choosing in-store collection, and go directly to the Milan store in Via Rubens 3 (De Angeli) to collect the goods already paid for. Once you have placed your order, you will receive a confirmation email as soon as your order is ready. Do not go to the shop before receiving the confirmation message that your order is ready. At the time of collection, it is possible to try the products purchased and possibly change them if they do not fit.
The Pepperina Footwear Is Required to a cheap refund, but the buyer can take advantage of a voucher to be spent within one month of the same amount spent.
RATEAL PAYMENTS WITH KLARNA
Buy now, pay later with Klarna We are pleased to announce a new flexible payment option, available to you at checkout time. Select Klarna at checkout and you will have 30 days to decide whether or not to keep the purchased items before your payment is due.
PAYMENTS TO DELIVERY IN CONTRACTION
During the checkout it is possible to choose the delivery method on delivery. The shipping costs for handling cash on delivery payments is €5 which will be applied during checkout.
At the end of the purchase, the customer will receive an order confirmation via WhatsApp message to which he must reply and confirm the purchase before being shipped no later than 24 hours. Without any response to confirm the order will be automatically canceled.
PRODUCTION TIMES AND DELIVERY ON BAGS AND ACCESSORIES
When you buy a bag that is generally in stock, it is usually shipped within 1/2 days. If there is no stock because at any time it could be finished, it will be produced with times between 5/7 working days and delivered to your home. It must be kept in mind that during the change of season between autumn/winter and spring/summer some shades of colors related to the season could be out of stock and therefore not be produced. In this case no fear because your order will be refunded or you will be offered a color very close to your choice.
REFUNDS ON BAGS AND ACCESSORIES
All bags ordered through our website are custom produced for each customer and delivered later. Therefore, we do not accept returns for bags ordered, nor do we provide refunds for these products.
However, we are aware that our customers may change their mind or may want a different bag, therefore we offer the possibility to request an item change. If you would like to exchange, please contact us within 14 days of the delivery date to start the exchange process.
Alternatively, we offer a voucher to be consumed within one year from the date of issue, which can be used for the purchase of other products on our website. If you would like to request a voucher, please contact us within 14 days of the delivery date.
We remind you that in order to change an item or request a voucher, the bag must be in original condition and never used. We reserve the right to refuse any request for a change or voucher that does not meet these requirements.