Exchanges and Returns
INFORMATION ON EXCHANGES AND RETURNS:
- If you are not satisfied with the product you received, you will have the possibility to make it, change with other item, color, size.
- You can return your product and ask for a refund or a return voucher valid for 1 year within 14 days of receiving your order.
- During the Sales, returns must be made within 7 days of receiving the order.
- For Bags and Accessories please consult Terms and conditions
- The refund will be made with the same payment method used during the purchase.
- The cost of returns is free in Italy on the new collection on orders over €90 and on changes of size and items while during the Sales it is paid at a cost of €5.90.
- The return cost for purchases made in Europe is €15.
HOW DO I RETURN A PRODUCT?
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To request a return you can send an email to or a message on WhatsApp to the dedicated number +39 392 3741948.
- One of our representatives will answer you to agree on a day and time. The courier will come directly to your home for collection.
WE REMIND YOU THAT:
- The returned item must be intact as you received it.
- The item must never have been used.
- The item must not be damaged.