Exchanges and Returns


INFORMATION ON EXCHANGES AND RETURNS:

  1. If you are not satisfied with the product you received, you will have the possibility to make it, change with other item, color, size.

  2. You can return your product and ask for a refund or a return voucher valid for 1 year within 14 days of receiving your order.

  3. During the Sales, returns must be made within 7 days of receiving the order.

  4. For Bags and Accessories please consult  Terms and conditions

  5. The refund will be made with the same payment method used during the purchase.

  6. The cost of returns is free in Italy on the new collection on orders over €90 and on changes of size and items while during the Sales it is paid at a cost of €5.90. 

  7. The return cost for purchases made in Europe is €15.

    HOW DO I RETURN A PRODUCT?

     

    1. To request a return you can send an email to pepperinacalzature@gmail.com or a message on WhatsApp to the dedicated number +39 392 3741948. 
    2. One of our representatives will answer you to agree on a day and time. The courier will come directly to your home for collection.


    WE REMIND YOU THAT:

    • The returned item must be intact as you received it.

    • The item must never have been used.

    • The item must not be damaged.