Terms of service


Orders are processed day by day excluding holidays! Once the order has been sent, you will receive an email from our courier or from our staff, with the link to monitor the shipment of your order. There are exceptional cases or periods of large influx of orders, which slow down preparation times such as during Sales and Black Friday in these cases we always guarantee delivery of the order in 3/5 working days. For any doubts or clarifications, you can call the shop directly on +39 0245475443 or write to us in Chat or on Whats App at the dedicated number +39 392 3741948, we will answer you almost immediately.


The right of withdrawal And regulated pursuant to Legislative Decree 21/2014. If the customer And a consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.

To exercise the right of withdrawal, the customer must return the goods in the same condition in which they were received within 14 days of receiving the order.


In case of online purchase, it is also possible to make an exchange directly in our shop. The exchange in the store must be made within 7 days of receiving the order. Just go to the shop with the product to be exchanged without having ever used it and the printed copy of your order confirmation, which indicates the order number, the products purchased and the amount spent. Without this receipt it will not be possible to make the exchange.


From our shop it is also possible to buy by choosing in-store collection, and go directly to the Milan store in Via Rubens 3 (De Angeli) to collect the goods already paid for. Once you have placed your order, you will receive a confirmation email as soon as your order is ready. Do not go to the shop before receiving the confirmation message that your order is ready. At the time of collection, it is possible to try the products purchased and possibly change them if they do not fit.

La Pepperina Footwear does not And bound to a financial refund, but the buyer will be able to take advantage of a voucher to be spent within a month of the same amount spent.

Pepperina Calzature Milan
P.iva 08605080962 - BNCSFN83D66F205F
Tel. +39 0245475443